Shipping is only available within the continental United States. Shipping to Alaska, Hawaii, or any APO is not available. We do not ship internationally. Sorry, we cannot ship to P.O. Boxes, but we will be happy to deliver to rural routes with complete addresses and telephone numbers.
*Packages are shipped via ground services. For expedited shipping, please contact Customer Service at 800-994-0083 between 8:30 AM and 5 PM CST, and a customer support representative will be able to assist you.
Processing & Delivery Schedule
WEATHER DELAYS: Tallgrass Beef reserves the right to temporarily refrain from processing orders based on severe weather in the transit process. Customers are notified immediately via phone and/or email of the slight delay. Usually occurring in winter weather, typical delays are 1-2 business days.
Tallgrass Beef strives to provide prompt delivery of our products. Please allow 3-5 business days for processing time in addition to shipping transit times. Due to the perishable nature of our products, we ship based on the transit times from our facility to the final destination within the same calendar week. For example, an order received on Wednesday, going to California, would not be shipped until the following Monday. Please refer to the zone schedule below to estimate delivery times. We cannot ship to Alaska and Hawaii.
Processing Day by Zone
Monday – Green & Purple Zones
Tuesday – Orange Zone
Wednesday – Blue & Pink Zone
**PLEASE NOTE: This schedule is provided to offer an estimate and is not a guarantee of delivery times. While we make every effort to meet these guidelines, periods of increased volume (including holidays and unforeseen circumstances) may extend the processing time of shipments. For transit zones close to Illinois, orders may arrive earlier than expected. Upon processing an order for shipment, emails are generated to each customer with FedEx tracking numbers. Please refer to this email with FedEx tracking ID# for a more precise delivery date. If you have any questions regarding your order, please contact Customer Service at 800-994-0083 between 9 AM and 5 PM CST and a customer support representative will be able to assist you
For guaranteed holiday delivery, orders must be placed by Noon CST on the dates listed below. We will make every effort to process any specified holiday orders after this date, but cannot guarantee delivery.
|Holiday||Order Placement Deadline|
|Sunday, April 5, 2015||Wednesday, March 25, 2015|
|Monday, May 25, 2015||Friday, May 15, 2015|
|Saturday, July 4, 2015||Sunday, June 21, 2015|
|Monday, September 7, 2015||Sunday, August 23, 2015|
|Thursday, November 26, 2015||Sunday, November 15, 2015|
|Friday, December 25, 2015||Sunday, December 13, 2015|
Addresses & Availability
Tallgrass Beef offers no guarantee of delivery with incorrect addresses. Please ensure all shipping addresses are correct prior to submitting your order. Packages are clearly marked “perishable” and will expire if not kept cold. It is the responsibility of the consumer to ensure that the contents of the package can be refrigerated promptly upon delivery. Tallgrass Beef is not responsible for packages that are lost, stolen, or perish due to the recipient not being available at the time of delivery. It is the responsibility of the sender to ensure someone is available to receive a gift package at the time of delivery. It is the buyer’s responsibility to make any special arrangements upon delivery for any order shipped to any apartment address. Typically, FedEx will deliver to an apartment lobby. Please note that FedEx will deliver to your doorstep with “No Signature Required.”
Your products should be frozen, partially frozen, or cool to the touch when you open the package. Partially thawed products can be re-frozen. Tallgrass Beef provides suggested cooking instructions with our perishable products. It is the responsibility of the consumer to follow all health and safety guidelines when thawing and handling products.
Packages may contain partially-dissipated dry ice and/or gel packs. This is common in the shipping process. Avoid touching any remaining dry ice with bare skin. You may leave dry ice inside the cooler to evaporate or use gloves to remove and dispose of the ice in a well-ventilated outdoor location, safely away from children and pets.
Our products can only be shipped within the continental United States. We do not ship internationally.